Delivery times vary depending on the destination and service selected. As a general guide, standard international shipments typically take around 2 weeks, though this can vary depending on customs processing at the destination. For time-critical shipments, our express service usually takes around 1 week. Please note these are approximate timeframes, and actual delivery times may vary depending on the specific route, customs requirements, and other factors.

Yes. Our White Glove Service includes delivery, unpacking, and disposal of packing materials, with placement of the artwork in your room or space of choice. This is particularly popular for high-value art, gallery exhibitions, and art fairs, and is available for shipments within the UK and to selected European destinations.

We provide a range of professional packing solutions designed to protect your items throughout transit. The main methods we offer are: - Wooden Crates – The most secure option, ideal for large, heavy, or fragile items. Crates can be customized to fit specific dimensions and offer maximum protection. - Reinforced Boxes – Strong, durable boxes suitable for medium-sized items that require extra support. - Double-Walled Boxes – A cost-effective and reliable choice for smaller or less fragile items, offering added strength compared to standard cartons. Each method includes subcategories and variations to suit different shipment types. For delicate or oversized goods, wooden crates are recommended, while reinforced and double-walled boxes are often more practical for smaller or less sensitive items. Our staff are fully trained to provide as many options as possible, ensuring you can select the packing method that best matches your needs. If you’d like more detail on any of these options, please don’t hesitate to ask—our team will be delighted to guide you.

We use recycled (and recyclable) packaging and also use bicycles, e-bikes and electric vehicles for collections and deliveries whenever possible to minimise environmental impact. For longer distance deliveries and overseas shipping, we offset the carbon to maintain a carbon-neutral service for antique shipping and art delivery. We also offer a Crate Recycling Service, where we collect your empty crate and fully recycle it, so that nothing goes to waste.

In most international shipments, duties and taxes are typically charged to the receiver before delivery. However, we understand that every shipment has unique circumstances. If preferred, we can arrange for these charges to be billed to the sender instead of the receiver. This flexibility ensures that you can choose the option that best suits your needs and the nature of your shipment. Our team is available to guide you through the process and help set up the most convenient arrangement.

Our services include our Tracked & Damaged Delivery, a significant advancement beyond traditional tracking services. Rather than simply providing a tracking number, we actively monitor the status of your shipment on a daily basis. Our team ensures that every stage of the delivery process runs smoothly, and if any issue arises or attention is required, we intervene immediately. We take proactive measures to resolve potential problems before they escalate, and we liaise directly with the relevant parties to obtain or provide any additional information needed. This hands-on approach minimizes delays, enhances transparency, and ensures your shipment receives the care and attention it deserves from dispatch to final delivery

When we pack your items, we offer comprehensive coverage against loss and damage to ensure that your items are protected throughout the delivery process. If you decide to pack your items we can still offer our cover, but only against loss, not damage.