CONTACT US:
Overview
Atlas Edge, a leading European edge data centre provider, required the secure relocation of high‑value servers and associated IT infrastructure from one of their clients to their new data centre currently under construction in Carnaxide, Lisbon. With sensitive equipment, a developing site environment, and an exceptionally tight timeline, Atlas Edge needed a logistics partner capable of delivering precision, speed, and complete operational confidence.
Prime Lane was approached for a quotation on Tuesday, 2nd December, and successfully completed the full relocation by Friday, 5th December — demonstrating our ability to mobilise quickly and execute complex technical logistics with minimal lead time.
Call 
us, or fill in the form to get a fast
Objectives
- Safely relocate high‑value servers and IT equipment within Portugal
- Maintain full chain‑of‑custody and controlled handling throughout
- Deliver the project within an accelerated timeframe
- Provide on‑site support and real‑time communication to ensure a smooth, transparent process
- Uphold Atlas Edge's high operational standards despite the construction‑phase environment.
Our Approach
Specialist Handling of High‑Value Equipment
The servers and associated hardware required meticulous preparation, packing, and movement. Prime Lane deployed a team of trained technical logistics specialists experienced in handling sensitive and high‑value IT infrastructure. Every item was secured using industry‑approved materials and loaded using controlled‑movement techniques to eliminate vibration and impact risk.
Rapid Mobilisation and Turnaround
From initial enquiry to project completion, the entire operation was delivered in just three days. This fast turnaround was made possible by Prime Lane's agile planning processes, experienced team, and established operational frameworks for high‑value IT relocations.
Call 
u
s, or fill in the form to get a fast
On‑Site Coordination and Continuous Client Updates
A dedicated Prime Lane representative was present on site throughout the relocation. Beyond overseeing the handling and movement of equipment, they provided constant updates to the client — including status reports, time‑frame confirmations, and real‑time progress checks. This ensured complete transparency and allowed Atlas Edge to plan confidently around each stage of the move.
Adaptation to a Developing Data Centre Environment
The destination facility in Carnaxide is still under construction, requiring careful navigation of an active site. Prime Lane conducted pre‑move assessments to map access routes, identify constraints, and plan safe equipment placement within the evolving environment. This proactive planning ensured that the relocation proceeded without disruption.
Outcome
The relocation was completed safely, efficiently, and ahead of the client's expectations. All equipment arrived in perfect condition, and the accelerated timeline was met without compromising quality or safety. AtlasEdge benefited from a fully managed, stress‑free process supported by Prime Lane's technical expertise, rapid mobilisation, and hands‑on coordination.
Client Impact
- Zero equipment damage
- Full chain‑of‑custody maintained
- Seamless coordination between all stakeholders
- Real‑time communication throughout the move
- Successful completion within an exceptionally short timeframe
- High client satisfaction and strengthened partnership with AtlasEdge
Call 
us, 
or fill in the form to get a fast
YOUR FRAGILE DELIVERY SERVICES
Effortless collection services available throughout the UK for convenience.
Professional packing with antistatic materials ensures IT equipment safety.
Personalised quote for the cost of packing and shipping.
Declared value cover up to any value based on your individual shipment needs.
International shipping expertise that ensures your shipment meets customs regulations.
Flexible pickup and delivery services, including same-day collection and delivery within the London area.
FAQs
Can you carry out relocations outside of normal business hours
Yes. We offer overnight and weekend relocations to minimize disruption to your operations. Our team can plan and execute moves around your schedule, ensuring business continuity. Just let us know in advance, and we will get the job organised
What happens to redundant or end-of-life equipment
We handle secure removal, WEEE-compliant recycling, and certified destruction of hard drives and other data-bearing assets. This guarantees both environmental responsibility and compliance with data protection legislation.
What is the plan for physically transporting the equipment, including security measures?
The physical transportation of the equipment will follow a structured and secure process designed to ensure both safety and accountability at every stage. All items will be packed using industry-standard protective materials, with custom casing where required to safeguard sensitive or high-value components. Our team is trained in handling IT and creative equipment, ensuring minimal risk during loading and transit. The transport will be accompanied by tamper-evident seals, and access to the cargo will be restricted to authorized personnel only. For high-value consignments, we can arrange for additional security escorts or overnight storage in monitored facilities if needed. A detailed consignment note will accompany the shipment, including serial numbers, condition reports, and handling instructions. Updates will be provided throughout the journey, and a designated point of contact will be available for any queries.
How will the servers be prepared and protected for shipping to ensure they arrive in optimal condition?
To ensure the servers arrive safely and in optimal working condition, we follow a rigorous preparation and protection protocol: - Pre-Shipping Inspection: Each server is inspected, documented, and photographed prior to packing. Serial numbers and asset tags are logged for traceability. - Protective Packaging: Servers are packed using anti-static wraps, foam inserts, and shock-resistant flight cases or crates. Rack-mounted units may be shipped in custom rack enclosures to minimize handling.
What insurance coverage and liability provisions are in place for the server shipment?
We offer comprehensive insurance and clearly defined liability provisions to protect your equipment throughout the shipping process: - Standard Coverage: All shipments are covered under our carrier liability policy, which includes protection against loss, theft, and physical damage during transit. Coverage limits can be adjusted based on declared value. - Optional Enhanced Insurance: For high-value or mission-critical servers, we offer enhanced insurance options that cover full replacement cost. - Documentation and Claims: Each shipment is accompanied by a detailed inventory. In the unlikely event of an incident, our claims process is streamlined and supported by photographic evidence and tracking data. - Client Responsibility: We recommend clients back up all data prior to shipment, as insurance does not cover data loss unless explicitly arranged. - Risk Mitigation: Our packing, handling, and transport protocols are designed to minimize risk, and we maintain full transparency throughout the journey.